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Register participants as administrator Search for Participant Change general information in an already existing reservation Change an Attendee's Participant Category Search for duplicates Remove unconfirmed bookings

Remove unconfirmed bookings

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Jenny Pitkänen
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An unconfirmed booking is a booking that has not been completed. This is either because an attendee is in process of registering or because they've closed the tab in the middle of registration.

When you make a allotment limit on the number of registrations allowed (for example, only 100 people can register per category/activity), this unconfirmed booking holds a spot in that 100 limit. This could cause an issue if you're 'sold out', but a number of those registrations are unconfirmed. You will want to delete these unconfirmed bookings to allow for more space for new registrations.

How do you see if you have unconfirmed bookings?

A red mark will be displayed on the participant categories that has unconfirmed bookings, which you can see once you enter your event in Trippus.

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How can I remove unconfirmed bookings?

You can either A) let the system remove unconfirmed bookings automatically, or B) remove unconfirmed bookings manually. 

Remove unconfirmed bookings manually:

  1. Go to the event in Trippus
  2. Click on Reports in the left menu
  3. Click on Participants
  4. Click on the participant category that has unconfirmed bookings
  5. Click on Unconfirmed
  6. Click on the button Remove to remove all unconfirmed bookings on the participant category

Have the system remove unconfirmed bookings automatically a certain time:

  1. Go to the event in Trippus
  2. Click on Settings in the left menu
  3. Check the box Remove unconfirmed bookings after (at least 40 minutes)
  4. Choose number of days, hours and minutes
  5. Click Save