This article informs how you deactivate the automatic confirmation letter send by email upon completed booking. This is normally nothing we recommend but there might be some occasions where it is actually needed.
Think through this before you make a decision to deactivate the confirmation. This is the document your participants gets that confirms their booking and possible payment.
Sometimes their might be reasons where you have to deactivate this function. Maybe you have a procedure where the booking are handled as expressions of interest and only after they have been approved should they be confirmed.
The setting to deactivate the confirmation email is category specific so you can deactivate the confirmation for one or more participant categories.
To disable the confirmation email for a participant category:
- Log in to the admin of your event
- Click on Home and then click on the settings wheel to the right of the name of the participant category you would like to deactivate the confirmation letter for.
- Click on Flex Settings in the top right menu
- Click on Miscellaneous in the top menu bar
- Under the headline Confirmation you have a tick box called Deactivate confirmation mail, make sure this box is ticked.
- Click Save
- Now there wont be any confirmation email sent automatically for this specific category!
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